Policy

  1. Shipping policy

    Your order typically arrives within 3 to 4 working days (excluding Sundays , sometimes deliver) from the order date. However, delivery may extend to over 7 working days during busy holiday seasons or our mega sale events.


  2. Exchange & Return Policy

    Facing size issues? Don't like the product? Wrong or defective product delivered? Don't worry! Sneakers Heaven offers a 7-day hassle-free return policy. To qualify for a return or exchange, all items must be unworn, unused, and with a product tag attached. If you wish to return or exchange your online order, please complete the return form and include it with your return shipment. Don't have a return form? Download from the link below and print it. Download Return Form Once we receive the product back as a return, we'll provide you with the full amount refund in easypaisa/jazzcash or your bank account. For further assistance, please email us at [email protected] (between 10AM to 9PM Monday - Saturday)